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Support service delivery

The first core function of field clusters is To Support Service Delivery. It is defined by the IASC as requiring the provision of a platform that ensures service delivery is driven by the Humanitarian Response Plan and strategic priorities and the development of mechanisms to eliminate duplication of service delivery.

To this end, field Protection Clusters should have clear Terms of Reference (ToR) defining the set-up of the cluster, its leadership and membership, roles and responsibilities, ways of working, and structure such as Areas of Responsibilities (AoR), a Strategic Advisory Group, sub-clusters at sub-national level, and technical working groups on specific thematic issues of interest. In addition, ensuring effective delivery of protection service requires participation in and coordination with other coordination forums such as the Access Working Group, CivMil Advisory Group, Durable Solutions working groups, etc. Finally, to avoid both duplications and gaps in Protection services delivery, the cluster must put in place a 3-5W monitoring system to track Who is doing What, Where, When and for Whom. It also requires conducting and updating service mapping to be consolidated and shared with protection and non-Protection actors to support effective and safe referral pathways for those in need.